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Information    |    How to count stairs

You may think this page is pretty funny, but would it surprise you to know that most people count their stairs incorrectly?  It might also surprise you that most people do not have any idea how many stairs they have in or in front of their home, and if they were to guess, they would most likely guess wrong.  Stair counting is not something we normally think about.  People wonder why they sometimes get charged more than what the were quoted.  The number one reason is counting your stairs incorrectly.  The second reason is describing your staircase incorrectly.  Let's start with some of the basic mistakes.

1. What is a staircase?
A staircase is a way of access (upward and downward) consisting of a set of steps. 

2. Are steps and stairs different?
To the mover: NO!  Every time the mover has to lift his foot to go up or down in a staircase, he/she considers that a step or stair.  You will hear some people argue that steps are outside and stairs are inside and since you are quoting on the amount of stairs being moved over, that the steps are free.  This is a myth. 

3. Should I count my stairs from the top or the bottom?
You should always count from the bottom up to the top.  For some reason people often (but not always) miscount a stair if they are counting downward.

4. Does the landing count as a step?
Yes it does.  It amazes me how many people like to argue this one.  Remember that when counting stairs, you are counting how many times you have to lift your foot.  If you have to lift your foot to get onto the landing, then it counts as a step.

5. Are they going to charge me for one step?
Generally not.  All moving companies charge extra for moving up or down each staircase they come across in a move to cover the extra time, risk and exposure it gives them for possible damge and personal injury.  As soon as you have two or more steps together in a group, you technically have a staircase.  Most moving companies will charge a flat rate for each staircase and only charge for staircases with a certain number of stairs or more in them.  For most companies this magic point is 5 steps.  For example, if you have 5 or more steps or stairs together in a group they consider this a billable flight of stairs.  If you have 4 or less, they will let it go and not charge anything. 

Major Don't:
If you are on the border of this transition point, never say to the mover "Why are you charging me for one step?"  He/she is billing for five or more steps (stick to the facts), which is a big deal to the mover.  As soon as you add one step into a move you increase the odds of a damage occuring in your move by a minimum of four times.  Just because he/she is a good mover and makes the job look easy to you, does not mean it was.  Remember you are paying for the mover's expertise to get over this obstacle safely.

If they use a ramp to get over the stairs, do they still count the stairs and charge for the staircase?
Absolutely.  You are paying to get your item over a major difficulty in your move.  Most movers do not have this type of equipment and show up with a few moving pads, hopefully a dolly and have to manhandle your item over every obstacle they come across.  Ramps and special stair climbing equipment for getting over staircases are very expensive and this charge helps pay for this equipment and the setup time involved in using it.  If you are fortunate or wise enough to hire a mover that uses this type of equipment, you need to remember that they have just reduced the odds of damage in your move.  They probably have also saved you money by reducing the number of people required to perform your move safely.